Frequently Asked Questions

Where can I find the font and color options for custom signs?

All font and color choice sheets are on the “CUSTOM CHOICES” tab on our header! The page includes font choices, color options, and a list of some of our design options.

What is the typical turnaround time?

Turnaround time varies by product and customizations. Signs and more complicated items can be take up to about 2-3 weeks to complete. Simpler items like cutting boards, ornaments, and keychains are typically ready within 1-2 weeks. These times are subject to change depending on our current workload so please be patient with us. If you need your items by a certain day, please be transparent with us from the beginning so we can best accommodate you. If you have a more complicated sign order and need it before that 2-3 week time period, we have a rush fee available and we will get it done by the time you need it.

How do I place a custom order for something not listed on the site?

If you are looking to place a custom order for something we do not have listed on our site, please fill out the form on the “Contact” tab above or send us a DM on Instagram and we can work through those details with you. We cannot ensure that we will be able to do what you request, but we will communicate with you and try our best to figure something out.

How do I get my order when it’s done?

There are several different ways you can get your order when it’s done. We ship to anywhere in the United States for an additional fee depending on the size and weight of your items. If you would like to avoid that extra shipping fee, we offer a contactless porch pick-up option in Waimanalo for local pick-up.

What is your return/exchange policy?

We DO NOT accept returns or exchanges unless it is due to a mistake on our end. In the event that we make a mistake on your order, please reach out to us through email or Instagram so we can get that fixed for you right away. Otherwise, due to the nature of our products, we do not allow for returns, exchanges, or cancellations.